Privacy Policy

1. No Refunds on Live Animals

Due to the nature of selling live animals, we do not offer refunds once a pet has been purchased and delivered. However, we do offer certain exceptions under specific conditions (see below).

2. Health Guarantee & Returns

We take every precaution to ensure that all pets are healthy before they leave our facility. If your pet experiences a serious health issue within [X] days of arrival due to a pre-existing condition verified by a licensed veterinarian, we may offer:

✔️ A replacement pet of equal value OR
✔️ Store credit toward a future pet purchase

To qualify, you must:

  • Contact us within [X] days of receiving your pet.
  • Provide a veterinarian’s official report verifying the health issue.
  • Return the pet to us in a safe and humane manner.

We do not cover health issues caused by improper care, accidents, neglect, or environmental factors after the pet has been delivered.

3. Deposits & Cancellations

  • Deposits are non-refundable but can be transferred to another pet if you change your mind before shipping.
  • If you cancel an order before shipping, you may be eligible for store credit or a partial refund (minus processing fees).

4. Shipping-Related Issues

We work with reliable pet transport services, but if your pet is lost or arrives deceased due to transportation issues, we will work with you to offer a replacement or partial refund. You must notify us within 24 hours of receiving your pet.

5. Returns for Personal Reasons

We understand that sometimes personal circumstances change. If you can no longer care for your pet, we may accept a return at our discretion, but no refunds will be issued. Instead, we will assist in rehoming the pet. The customer is responsible for all return shipping costs.

6. How to Request a Refund or Return

To initiate a return or refund request, please contact us with the following details:
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
📷 Photos & Vet Reports (if applicable)

We will review your request and respond within [X] business days.

7. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on our website with an updated effective date.

If you have any questions, feel free to contact us. We are here to help! 😊

Would you like me to adjust this policy further to fit your business needs?

Whether you’re looking for a playful puppy, a loving kitten, or an exotic pet, we are here to help you find your perfect companion. Browse our available pets today and take the first step toward welcoming a new member into your family.

📞 Have Questions? Contact us anytime—we’d love to help!